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Noticeboard

We would like your views about the Practice. We are asking if patients would like to give their email address so we can contact you every now and again to ask some questions. Your contact details will only be used for this purpose and will be kept safely.

If you would like to be involved please print and complete this form and return to reception at any site.

Patient Participation Group

We are sad to announce that Dr Jason Shirley-Mansell will be leaving us at the beginning of December for pastures new. We would like to thank him for all his hard work and we wish him every success in his new post.

All 3 sites will be closed on Thursday 19th December from 12 till 2pm. If you need to contact a doctor urgently during this time please telephone 01276 670056

From 15th January 2020, our Heatherside site will be open on a Wednesday afternoon until 6pm on a temporary basis

eConsult

Were your patients satisfied with eConsult?

100%

patients who were satisfied with the service

100%

patients who would recommend the eConsult service to family and friends

What were your patients' care outcomes after using eConsult?

100%

patients who said their issue was completely resolved seven days after using the service

67%

patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

Did patients say they were contacted in time?

100%

patients who said they were contacted by the stated response time

How did patients hear about eConsult?

67%

"My GP told me about it"

33%

"Someone else from the GP practice told me about it"

Patient satisfaction: comments

We ask patients to explain why they were or weren't happy with using the eConsult service. Some of their responses are below. You can find all the comments in the attached report.

Please note: the patients are informed that their comments will not be responded to.

"Fantastic service, great solution for busy people, very easy to use. Well done! "

"Save time "

"I got exactly what I needed in the shortest time "

 



 
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