There are over 21 million attendances at accident and emergency (A&E) departments each year, many of which are not appropriate.
Due to the rising demand and pressures at A&E departments, Park Road Surgery are working with Surrey Heath CCG to try to reduce unnecessary attendances
A&E departments assess and treat patients with serious injuries or illnesses. Generally, you should only visit A&E or call 999 for life-threatening emergencies, such as:
- loss of consciousness
- acute confused state and fits that are not stopping
- persistent, severe chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
If it is not an immediate emergency call NHS 111 The service is available 24 hours a day, seven days a week, and can provide medical advice and advise you on the best local service to offer the care you need.
Less severe injuries can be treated in minor injuries services and NHS walk-in centres, which can treat patients without an appointment.
For illnesses that are not life threatening you should first contact your GP Outside of normal surgery hours you can still phone your GP, but you will usually be directed to an out-of-hours service. The out-of-hours period is from 8pm to 8am on weekdays, and all day at weekends and on bank holidays. During out-of-hours periods you can also call NHS 111