NEW WEEKEND OPENING HOURS FROM 1st OCTOBER
New Weekend Opening Hours from 1st October.
From 1st October, local GP practices are working together to offer patients better access to GP appointments – find out what this means to you in Further information - Improved Access or continue reading below:-
Changes to Extended Access to General Practice services in Surrey Heath
As part of a national initiative, local GP practices are working together to offer patients better access to GP appointments in Surrey Heath. As well as some local GP practices offering in-house extended hours for their patients, Surrey Heath Clinical Commissioning Group (CCG) has commissioned providers to offer a range of additional appointments with our local GPs, Nurses and Health Care assistants, providing greater appointment availability and flexibility for people.
The service commissioned by the CCG means that people living in Surrey Heath can access additional appointments outside of normal practice hours. People must be registered with a GP surgery locally to qualify, and appointments can only be made in advance through their own GP practices. Please note the service cannot accept walk-in patients.
If urgent care is required, please call NHS111 for advice.
Additional weekend appointments will be available at designated practices throughout Surrey Heath. These appointments are for routine general practice issues only and not for emergency care. The location will alternate each week and Sunday appointments will be hosted at North Hampshire Urgent Care centre at Frimley Park Hospital. Patients will be reminded of the location of their appointment at the time of making a booking.
To arrange an appointment, speak to your practice receptionist. Alternatively, the telephone number for booking on a Saturday (for on the day appointments) is 07545865679. Please note this will not be in use any other day.
Further information, including FAQs and locations of additional appointments can be found here: http://www.surreyheathcommunityproviders.co.uk/improved-access-to-gp-practices/
Park Road, Old Dean and Heatherside Surgery Merge
On 1st April 2018, Park Road and Old Dean Surgery will be merging with Heatherside Surgery to become
‘Park Road Group Practice’
EXTENDED OPENING TIMES
The surgery is committed to providing extra staff and resources for our patients by opening at the Park Road site from 8am - 8pm Monday to Friday (the 7.30am clinics on a Tuesday and Thursday also remain). In view of these extended hours we would encourage patients to contact the surgery in the first instance before visiting the A&E department at Frimley Park Hospital
CQC RATED ‘OUTSTANDING’
We are really proud to have achieved an Outstanding rating from the CQC.
A lot of hard work and effort is put in on a daily basis by all of our staff to ensure our patients receive the best service possible.
In April 2015 we merged with the Old Dean Surgery. This means that patients across both sites now have access to both male and female doctors and a full nursing team as well as all the services that Park Road offered, including Minor Surgery and Warfarin monitoring that Old Dean patients previously would have had to attend hospital for.
However, we are aware that General Practice is going through an interesting time and we are not complacent in moving the Practice forward and looking to the future. We are aware of areas that need improvement and are constantly striving to achieve.
One of the areas that we have had positive feedback about is our Patient’s Events. In 2015 over 100 patients attended an evening on “Looking after your heart” and we have another event planned for later this year dealing with the topic of “Healthy Bones” for our registered patients. We also hold an annual tea party for patients who find themselves socially isolated.
Dr Mark Pugsley – Managing Partner stated – ‘We are very lucky in Surrey Heath to be part of a very strong group of GP Practices and as well as continuing to work with our CCG, we are now working together as a GP Federation to make sure this high quality is maintained throughout the borough’.
Netty O’Conor, Practice Manager “I am really pleased for our staff. We have an excellent team and it is great that this has been recognised”.
Park Road and Old Dean Surgery is pleased to provide online services.
Making an Appointment Online
You can now book and cancel doctor’s appointments online. This service, is available through Patient Access
It's very important that only genuine patients are granted internet access. The best way we can ensure this is to issue patients with a Registration Letter, which you must collect in person from your practice. You cannot book appointments online without one.
Ordering your Prescription Online
You can now submit a request for your Repeat Medication. This service, which is available through Patient Access allows you to view all the items in your repeat medication list and select the ones you wish to request.
It's very important that only genuine patients are granted internet access. The best way we can ensure this is to issue patients with a Registration Letter, which you must collect in person from your practice. You cannot order repeat prescriptions online without one.