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Noticeboard

CORONAVIRUS

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

 

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

 

Anyone who has travelled to China or places listed above in the last 14 days and develops symptoms of cough or fever or shortness of breath, should immediately:

 

  • Stay indoors and avoid contact with other people as you would with the flu
  • Call NHS 111 to inform them of your recent travel to the country

 

Information for the public is available at gov.uk/coronavirus

 

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

 

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan, Hubei province, China are currently in isolation.

 

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.  Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

 

Everyone is being reminded to follow Public Health England advice to:

 

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

 

You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus

We would like your views about the Practice. We are asking if patients would like to give their email address so we can contact you every now and again to ask some questions. Your contact details will only be used for this purpose and will be kept safely.

If you would like to be involved please print and complete this form and return to reception at any site.

Patient Participation Group

From 15th January 2020, our Heatherside site will be open on a Wednesday afternoon until 6pm on a temporary basis

Ask NHS

Ask NHS

Ask NHS is now live at your practice

We are pleased to announce that the new app, Ask NHS has now launched at our practice. The app is free to download on any mobile device and provides patients with a symptom checker, self-care advice and access to book the most appropriate GP appointment.

Using the app can help you take more control of your own health. A virtual healthcare assistant, Olivia, will ask you a series of questions (approximately 15) to assess your symptoms in a clinically safe and NICE accredited way. Olivia will then recommend the most appropriate care for you which might be self-care advice via www.nhs.uk, appropriate GP appointment, GP call back or direction to urgent or emergency care.

For patients who need to see a GP, the app can prioritise those patients into the most appropriate appointment slots based on their needs. You’ll be able to directly book an urgent or routine appointment without having to call the practice.

The Ask NHS app is available on both iOS and Android phones, smart devices. It is free to download from the App Store (Apple devices) or Google Play (Android devices).

Click here for more information about Ask NHS

Frequently Asked Questions

Where do I get the app from?
Ask NHS is available on both iOS and Android phones and smart devices.
It is free to download from the App Store (Apple devices) or Google Play (Android devices).

What other services are available through the Ask NHS app?
Ask NHS offers a self-care option which directs the patient to information from www.nhs.uk, a service finder for information about local healthcare services (dentists, pharmacies and A&E). You can also book and cancel appointments at your GP practice.

Can I book an appointment with my GP?
Depending on your symptoms, if you need to see a GP the app will direct you to appropriate appointments available at your GP practice.

Who can access the app?
All patients who are registered with a GP in Buckinghamshire can access services through this app. Anyone can download the symptom checker. Patients with mental health symptoms and carers are advised to contact their GP. Pregnant women and cancer patients are also advised to contact their GP. This app should not be used for patients under the age of 18 years old.

When can I use the app?
The app is available to access 24 hours a day, 7 days a week on your personal device.



 
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