Were your patients satisfied with eConsult?
patients who were satisfied with the service
patients who would recommend the eConsult service to family and friends
What were your patients' care outcomes after using eConsult?
patients who said their issue was completely resolved seven days after using the service
patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did patients say they were contacted in time?
patients who said they were contacted by the stated response time
How did patients hear about eConsult?
"My GP told me about it"
"Someone else from the GP practice told me about it"
Patient satisfaction: comments
We ask patients to explain why they were or weren't happy with using the eConsult service. Some of their responses are below. You can find all the comments in the attached report.
Please note: the patients are informed that their comments will not be responded to.
"Fantastic service, great solution for busy people, very easy to use. Well done! "
"Save time "
"I got exactly what I needed in the shortest time "