Noticeboard


We welcome

We have had some changes in our clinical team recently and are delighted to welcome Dr Suzanne Marshall and Physician Associate, Apeksha Pun.

Dr Cathy Huyton (Female) –  – Dr Huyton will be working Monday- Friday

Dr Katharine Merrifield (female)– Katharine trained at PRGP and has now joined as a salaried GP, working Monday, Tuesday and Thursday

Dr Chandra Rai (Male) –will be working on a Monday, Tuesday and Wednesday

  

Dr Georgie Calvert (Female) – Dr Calvert will working Tuesdays and Wednesdays. Dr Calvert will be sharing Dr Pugsley’s patient list as Dr Pugsley’s time is often taken up by being the Clinical Director of the local Primary Care Network.

eConsult

Please click here to start a new eConsult

Were your patients satisfied with eConsult?

100%

patients who were satisfied with the service

100%

patients who would recommend the eConsult service to family and friends

What were your patients' care outcomes after using eConsult?

100%

patients who said their issue was completely resolved seven days after using the service

67%

patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

Did patients say they were contacted in time?

100%

patients who said they were contacted by the stated response time

How did patients hear about eConsult?

67%

"My GP told me about it"

33%

"Someone else from the GP practice told me about it"

Patient satisfaction: comments

We ask patients to explain why they were or weren't happy with using the eConsult service. Some of their responses are below. You can find all the comments in the attached report.

Please note: the patients are informed that their comments will not be responded to.

"Fantastic service, great solution for busy people, very easy to use. Well done! "

"Save time "

"I got exactly what I needed in the shortest time "

 



 
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