Noticeboard

 

EXEMPT FROM WEARING A FACE COVERING?

Following the latest government advice with regards to face coverings -

If you are exempt please do not ask your doctor for a letter.

There is no requirement for evidence for exemption. It is sufficient for you to self-declare this.

If you wish to travel on public transport:

You can download and print a card and carry it with you. You may want to print it and wear it on a lanyard or attach it to your clothing. You can show it if you are asked why you are not wearing a face covering. You can also display it on your phone.

This is available on the Transport for London website below

https://tfl.gov.uk/campaign/face-coverings#on-this-page-2

 

https://tfl.gov.uk/cdn/static/cms/documents/face-covering-exemption-card.pdf

Dr Knox

We are sad to be saying goodbye to Dr Ramona Knox.

Dr Knox is moving to the Midlands with her family and we will miss her greatly. Dr Knox has been a highly valued member of the team.

We wish Dr Knox and her family all the very best.

 

If you are a patient of Dr Knox you will be reallocated a new GP but not until the pandemic level is lower – at the moment as I hope you appreciate it is all hands to the deck. We do recommend that you try to see the same GP for continuity. More on new appointment availability coming soon.

eConsult

Were your patients satisfied with eConsult?

100%

patients who were satisfied with the service

100%

patients who would recommend the eConsult service to family and friends

What were your patients' care outcomes after using eConsult?

100%

patients who said their issue was completely resolved seven days after using the service

67%

patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

Did patients say they were contacted in time?

100%

patients who said they were contacted by the stated response time

How did patients hear about eConsult?

67%

"My GP told me about it"

33%

"Someone else from the GP practice told me about it"

Patient satisfaction: comments

We ask patients to explain why they were or weren't happy with using the eConsult service. Some of their responses are below. You can find all the comments in the attached report.

Please note: the patients are informed that their comments will not be responded to.

"Fantastic service, great solution for busy people, very easy to use. Well done! "

"Save time "

"I got exactly what I needed in the shortest time "

 



 
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