A Message from Surrey Heaths GP Clinical Lead
“Whichever service you access, I’d like to reassure you that the NHS is working very hard to be there for you in a safe and timely way.
GP Practices are currently facing unprecedented times with very high levels of demand.
This includes significant waiting times for non-urgent routine care and high volumes of telephone calls which we are working hard to reduce. We are also implementing additional resources, where possible.
To support us during these challenging times, please consider how urgent your request is before contacting your GP Practice and whether there is another service, like your pharmacy or NHS 111 that could help”.
Dr John Fraser – Local GP and Clinical Lead for Surrey Heath
NEW HELP AVAILABLE FOR PARENTS/ CARERS and YOUNG PEOPLE
“Frimley Healthier Together – Empowering parents, carers and young people with knowledge and easily accessible help at their fingertips. When it’s 3am and you are up with a sick child unsure if you can stay at home or need to see someone and where; the website lays it out in a clear traffic light so you feel confident with the decision you make and what you can do at home.
You can find help with day to day queries such as pregnancy, feeding, sleep and development together with current topics from COVID to mental health and emotional well-being. Brings together not only national resources but what is available locally in Surrey, Hampshire, Berkshire and Bucks. There is also a SMS option to share with other parents and young people and can be accessed on any device; phone, tablet or computer.”
Click on the link below
Frimley Healthier Together
NHS APP and e-consult
Find out more about these exciting new services on our home page
Changes to Extended Access to General Practice services in Surrey Heath
As part of a national initiative, local GP practices are working together to offer patients better access to GP appointments in Surrey Heath. As well as some local GP practices offering in-house extended hours for their patients, Surrey Heath Clinical Commissioning Group (CCG) has commissioned providers to offer a range of additional appointments with our local GPs, Nurses and Health Care assistants, providing greater appointment availability and flexibility for people.
The service commissioned by the CCG means that people living in Surrey Heath can access additional appointments outside of normal practice hours. People must be registered with a GP surgery locally to qualify, and appointments can only be made in advance through their own GP practices. Please note the service cannot accept walk-in patients.
If urgent care is required, please call NHS111 for advice.
Additional weekend appointments will be available at designated practices throughout Surrey Heath. These appointments are for routine general practice issues only and not for emergency care. The location will alternate each week and Sunday appointments will be hosted at North Hampshire Urgent Care centre at Frimley Park Hospital. Patients will be reminded of the location of their appointment at the time of making a booking.
To arrange an appointment, speak to your practice receptionist. Alternatively, the telephone number for booking on a Saturday or Sunday (for on the day appointments) is 01276 949999. Please note this will not be in use any other days.
Further information, including FAQs and locations of additional appointments can be found here: http://www.surreyheathcommunityproviders.co.uk/improved-access-to-gp-practices/
Park Road Group Practice is pleased to provide online services.
Making an Appointment Online
You can now book and cancel doctor’s appointments online. This service, is available through Patient Access
It's very important that only genuine patients are granted internet access. The best way we can ensure this is to issue patients with a Registration Letter, which you must collect in person from your practice. You cannot book appointments online without one.
Ordering your Prescription Online
You can now submit a request for your Repeat Medication. This service, which is available through Patient Access allows you to view all the items in your repeat medication list and select the ones you wish to request.
It's very important that only genuine patients are granted internet access. The best way we can ensure this is to issue patients with a Registration Letter, which you must collect in person from your practice. You cannot order repeat prescriptions online without one.