COVID UPDATE

We are now giving 2^nd vaccinations and patients will be invited between approximately 6-9 weeks after their first vaccine – If you have not heard and it is over 10 weeks please contact the helpline on 01276 707100 to book your second vaccine. Your second vaccine will be the same vaccine type as your first.

We will be starting to invite patients over the age of 35 in a few weeks and we encourage you to please take up the offer of this important vaccine when you are invited. If you have not updated the Surgery with your mobile number please do so, so that the invite can reach you in a timely manner.

Surgery phased reopening

As I am sure you can appreciate it has been an extremely difficult time for all NHS staff and that includes our team.

We are grateful for your ongoing support and we thank you for your patience.

From 17^th May the following changes will be taking place:

Heatherside and Old Dean Surgeries will re-open their doors- we will still be following strict Covid measures and signs will be in place to help guide you.

Nurses and GPs will be working from Heatherside and Old Dean sites and may ask you to visit them at those sites if they need to see you (some have already started this)

All appointments will remain as telephone and video consultations in the first instance and the clinician will only ask you to attend if deemed necessary

You will be able to book a routine phone call 3 weeks in advance

We will continue to have the 1 phone number 01276 670056 that covers all 3 sites

Further updates will follow, in the meantime please continue to be patient and please understand that we will take a Zero Tolerance stance to any abuse towards any staff member regardless of the reason

#bekind

Please call us or do an online consultation if you need medical attention where your request can not be dealt with by a pharmacist or 111.

NEW HELP AVAILABLE FOR PARENTS/ CARERS and YOUNG PEOPLE

“Frimley Healthier Together – Empowering parents, carers and young people with knowledge and easily accessible help at their fingertips. When it’s 3am and you are up with a sick child unsure if you can stay at home or need to see someone and where; the website lays it out in a clear traffic light so you feel confident with the decision you make and what you can do at home.

You can find help with day to day queries such as pregnancy, feeding, sleep and development together with current topics from COVID to mental health and emotional well-being. Brings together not only national resources but what is available locally in Surrey, Hampshire, Berkshire and Bucks. There is also a SMS option to share with other parents and young people and can be accessed on any device; phone, tablet or computer.”

Frimley Healthier Together

Click here to see...

What have we been doing since the Pandemic started?

Appointments:

The Surgery is running a system where you are able to book a telephone consultation with a clinician (Video consultations may be used with your consent)

The easiest way to seek non urgent advice or to check your symptoms is by using the e-consult service (see below)

The easiest way to book a consultation is using the online system

If you are not already registered for online services please contact reception to register. Click here to book Patient Access 

Urgent Medical Assistance – Call the Surgery and you will receive a call back from a clinician

Non urgent Medical assistance – If you cannot book online you can call the Surgery to book a consultation with a clinician

Routine- If you wish to follow up or speak to the GP who has been treating you there are routine bookable phone slots 

There is plenty of availability for e-consult. A quick and efficient way to consult with a health professional.

If you have any queries with regards to your health please don’t forget the e-consult system easily accessed through this web site.

PLEASE NOTE – Phone calls may not be at the exact time booked depending on demand. Calls will be made between 8am and 8pm Monday - Friday

Nursing appointments will continue only for essential clinics. We ask you to consider the national guidance before visiting the practice https://www.nhs.uk/conditions/coronavirus-covid-19/

We thank our patients for helping us fight this awful virus by staying indoors and we ask that you please continue to follow the governments advice 

Stay Safe

PLEASE try to nominate a pharmacy where you would like to collect your medication from. This can be added to your records and your prescription can be sent electronically to save you having to pick it up. Please add a comment with your request and we can set this up for you alternatively ask your pharmacist and they can add it to your records

What to do if your prescription normally goes there electronically:

ALL new requests:

PLEASE add a note to your request with a nomination on if you do not have one or ask a pharmacist to add you to their list and add a nomination for you.

Surrey Coronavirus Helpline

0300 200 1008   Monday to Friday 9am – 5pm

For Surrey residents needing support or wanting to help in their community.

Mindfulness / emotional wellbeing Apps

Calm

Insight timer

Headspace

Website

Mind Matters     www.Mindmattersnhs.co.uk

Dental practices 

If you think you need urgent dental treatment:

• call your dentist
• if you cannot contact your dentist, or you do not have one, use the NHS 111 online service
• if a clinical appointment is necessary, this will be arranged at an urgent dental care centre.   

We are a well established GP Practice working from three sites,offering you a wide range of services and extended opening hours all in a friendly, welcoming environment.

 We hope you will find our website user friendly with a wealth of information about our healthcare services . Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

Our Vision is: 

“A centre of excellence delivering high quality care where  

patients and staff choose to be” 

           New Weekend Opening Hours

From 1^st October, local GP practices are working together to offer patients better access to GP appointments 

– find out what this means for you by clicking here

Due to the rising demand and pressures at A&E departments, Park Road Surgery are working with Surrey Heath CCG to try to reduce unnecessary attendances: Click here to find out more

Register at the surgery today for the Online Services

You can now:

• Access aspects of your medical records held by the practice 

• View test results

• Book appointments

• Request repeat medication 

You can collect a form for online registration at reception. It's very important that only genuine patients are granted internet access. The best way we can ensure this is to see photographic ID and separate proof of address